Exchange & Returns
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Exchange & Returns
Not quite right? Here’s how our exchange and refund process works.
Exchange Window
You can exchange an item within 7 days of delivery. The item must be unused and unworn, with all original tags and packaging intact. Exchanges are processed once the returned item is received and checked.
Condition Requirements
To be eligible for exchange, items must be unused, unworn, unwashed, and free from stains, odours, or alterations. All tags and labels must still be attached in their original position.
How to Start an Exchange
Message us on WhatsApp or the Contact page with your order number, the item name, and the reason for the exchange. Our team will confirm the details and guide you through the next steps, usually the same day.
Not Eligible for Exchange
Discounted, clearance, and sale items are not eligible for exchange or return, unless the item you received is damaged, defective, or different from what you ordered.
Refunds
Refunds are issued as a store voucher, redeemable on any future order — cash refunds are not available. A refund is processed when the item you received doesn’t match the product description, or delivery was delayed due to unforeseen circumstances.
Damaged or Wrong Item
If your order arrives damaged, defective, or different from what you ordered, contact us within 48 hours of delivery with a photo of the item. We’ll arrange a free replacement — delivery both ways is on us.
Ready to start an exchange?
Message us on WhatsApp with your order number, and we’ll take it from there.
Message Us on WhatsApp