Hi, how can we help?

Yes — write the date in the order notes at checkout. Ready-made items reach most cities in 2–4 days and personalised items need 3–5 working days to make, so give us that much room. If the date is tight, message us on WhatsApp before ordering and we will tell you honestly whether it will land.

No. If you tell us it is a gift, nothing showing the price goes in the box. You get the invoice by email and on WhatsApp instead.

Yes. Put their name, address and phone number in the shipping fields and yours in the billing fields. The rider will call the person receiving it, so make sure that number stays on.

Yes — office gifting, weddings, school and event hampers. Message us on WhatsApp with the quantity, budget and date and we will send a quote the same day, usually with better per-piece pricing.

Open the product, choose your options (size, colour, personalisation), tap Add to Cart, then Checkout. Enter your name, phone number and address, pick Cash on Delivery or an online method, and place the order. You will get a confirmation on WhatsApp/email with your order number.

Go to Track Order and enter the tracking number from your confirmation message. You can also open My Account → Orders to see the live status of every order (To Pay · To Ship · To Receive).

To Pay — awaiting payment/confirmation. To Ship — confirmed and being packed. To Receive — handed to the courier and on its way. Completed — delivered. Cancelled/Refunded — closed with a note in your order details.

Yes — before it is packed. Message us on WhatsApp with your order number as soon as possible. Personalised items (names, photos, custom designs) go into production quickly, so changes are only possible before we start making them.

Check your WhatsApp and email (including spam). If nothing arrived within 15 minutes, the order may not have gone through — check My Account → Orders, or send us your phone number on WhatsApp and we will confirm.

Yes, guest checkout is available. We still create a light account with your phone number so you can track orders, earn points and reorder easily — you can set a password any time from My Account.

Karachi, Lahore, Islamabad and Rawalpindi: usually 2–3 days. Other cities and towns: 3–5 days. Personalised items add 3–5 working days of making time before they ship. You get a tracking number the moment the parcel is handed to the courier.

Yes, wherever our courier reaches — which is most of Pakistan. If your area is not serviceable for cash on delivery, the checkout will say so and we can arrange an advance-payment delivery instead.

The charge is shown at checkout before you pay. Orders above the free-delivery threshold shown in the top bar of the site ship free, nationwide.

Ready-made items usually ship within 1–2 working days and arrive in 2–4 working days across Pakistan (Lahore often next day). Personalised and made-to-order items need 2–5 working days of production before shipping — the estimate is shown on the product page.

A flat courier charge applies per order and is shown at checkout before you confirm. Orders above the free-delivery threshold (shown in the top bar) ship free nationwide. Buy Any 3 offers may also include free delivery.

Yes — all cities and most towns via our courier partners. Remote areas can take 1–2 extra days.

Before dispatch, yes — message us on WhatsApp with the order number and new address. After the parcel is with the courier, address changes are not always possible.

Check the tracking page for the latest scan and the courier's contact. If it is more than 2 days past the estimate or marked delivered without reaching you, contact us on WhatsApp with the order number — we open a trace with the courier the same day.

In almost every area our courier serves. You pay the rider in cash when the parcel reaches you — no advance, no card. Very large or fully custom orders may need a part advance, and we always say so before starting.

No. The delivery charge shown at checkout is all you pay; there is no separate COD fee.

JazzCash, Easypaisa, bank transfer and debit/credit card. Online payments are confirmed faster and sometimes carry a small extra discount during sales.

Cash on Delivery (pay the courier when the parcel arrives), bank transfer, JazzCash, Easypaisa, cards where available, and your Zarayat Wallet balance. The full list is shown at checkout and in the footer.

Choose Cash on Delivery at checkout and pay the exact amount to the courier when the parcel arrives. Please keep the cash ready — couriers may not carry change. Repeated refused COD parcels can limit COD on future orders.

Yes. Online payments go through the provider's secure page — we never see or store your card or wallet PIN. Your order is confirmed automatically once the payment succeeds.

Bank transfers and some wallet payments need manual confirmation. Send the payment screenshot with your order number on WhatsApp and we update it within a few hours.

Not at the moment. You can use your Wallet balance plus reward points to lower the amount payable on delivery.

Unused items in their original packaging can be exchanged within 7 days of delivery. Personalised and custom-made pieces cannot be exchanged unless they arrived damaged or wrong. Message us on WhatsApp with your order number and a photo and we will sort it out.

Send us a photo on WhatsApp within 48 hours of delivery, with your order number. We replace damaged or wrong items at our own cost — you do not pay the return shipping.

Ready-made items can be exchanged within 7 days of delivery if unused, with tags and original packaging. Wrong, damaged or defective items are replaced or refunded at no cost — send photos within 48 hours of delivery. Personalised items are exchanged only if there is a mistake on our side.

Message us on WhatsApp with your order number, the item and clear photos. We confirm, arrange the pickup or share the return address, and dispatch the replacement once the item is received.

COD orders are refunded to your JazzCash/Easypaisa/bank account or to your Zarayat Wallet (instant). Online payments go back to the original method within 5–7 working days.

If the item is wrong, damaged or defective — we do. For size/preference exchanges, the return courier charge is deducted or paid by the customer.

Go to My Account. New customers register with phone/email and a password; existing customers log in. Guest orders also create an account linked to your phone number.

Use Reset password — enter your email or username and follow the link we send. If you cannot access that email, message us on WhatsApp from your registered number.

Open Account details. Update the fields and save. Your WhatsApp number is used for delivery updates, so keep it current.

Open Addresses and edit your billing/shipping address — it is pre-filled at checkout next time.

On the My Account dashboard tap your avatar circle and pick a JPG/PNG. It is only shown to you inside your account.

Message us on WhatsApp or email from your registered contact and we remove your account and personal data within 7 days (order records required by law are kept).

You earn points on every completed order, on reviews with photos and for referring friends. 1 point = Rs 1 off at checkout. See your balance and history in Rewards.

At checkout, tick "Use my points" — the discount applies instantly. Points cannot be exchanged for cash.

Share your referral link/code from Rewards. When a friend places their first order, both of you receive bonus points once the order is delivered.

Points stay valid as long as your account is active with at least one order in the last 12 months. We remind you before any expiry.

A prepaid balance inside your account. Top up once and pay for orders instantly at checkout — no COD hassle, and refunds land back in the wallet immediately. Open Wallet.

Wallet → Top up → choose an amount and pay via JazzCash / Easypaisa / bank transfer. Bank transfers are credited after confirmation (send the screenshot on WhatsApp); online methods credit instantly.

Top-ups are for shopping and are not withdrawn as cash. Refund credits can be transferred to your JazzCash/Easypaisa/bank on request.

Yes. Any wallet balance is applied first and the remaining amount is paid on delivery.

Share our products with your link and earn a commission on every sale that comes through it. Join from My Account → Affiliate; approval is usually same day.

Commission is a percentage of each delivered order (rate shown on your affiliate dashboard). Earnings become payable after the return window closes and are paid to JazzCash/Easypaisa/bank on request from the dashboard.

Your affiliate dashboard has a Share Products tab — copy the link for any product or the whole store, or share directly to WhatsApp/Facebook/Instagram.

A visitor who clicks your link is tracked for 30 days, so an order placed later still counts for you.

Add any 3 qualifying products to your cart and the extra discount is applied automatically at checkout — no code needed. Bigger tiers (e.g. 5 items) unlock more savings or a free gift. Browse Buy Any 3.

Products with the Buy Any 3 badge on their card and the offer box on their page. Mix and match across categories — 3 different items or the same item 3 times both count unless stated otherwise.

When the offer says so, yes — the progress bar above Add to Cart shows how many more items you need for free delivery or the next tier.

Points can always be used. Sale vouchers may be excluded from Buy Any 3 items — the cart shows exactly which discounts applied.

Software, games, e-books, license keys and design assets delivered as an instant download — or copied to a USB and shipped to you. Open the Digital Store from the chip beside the search bar.

After payment, the download links appear on the order confirmation and in My Account → Downloads. Links stay available in your account so you can re-download later.

For large files or offline installs, choose "USB delivery" on the product page. We copy the files to a USB and ship it like a normal order (COD available); the USB price and delivery time are shown before you add to cart.

Downloads cannot be returned once delivered, but if a file is corrupt, a key does not activate or the wrong item was sent, contact us and we fix or replace it.

We run monthly number sales (10.10, 11.11, 12.12, 1.1 …) plus Eid sales. Each sale has its own page with banners, vouchers and deals, a countdown, and it ends automatically at the closing time.

On the sale page tap Collect on a voucher — it is applied to your cart automatically (or enter the code at checkout). Check the minimum spend and dates shown on the voucher.

Usually the minimum spend is not met, the voucher has expired, or the items are excluded (e.g. already-discounted or Buy Any 3 items). The cart shows the reason; message us if it still looks wrong.

Yes — while a sale is live, the discounted price is shown on product cards, the product page and the cart. Prices return to normal when the sale ends.

On anything that shows a personalisation box on its product page — frames, love cards, mugs, keychains and most keepsakes. Type the text exactly as you want it printed, upload the photo, and we will send a preview on WhatsApp if you ask for one.

3–5 working days to make, plus delivery time. They cannot be cancelled or exchanged once production starts, so check the spelling before you confirm.

Pick a product in Design Your Own, add your name, photo or text as asked on the product page, and place the order. We share a preview on WhatsApp before printing when needed.

A clear, well-lit photo straight from the phone (not a screenshot or WhatsApp-compressed copy). Larger is better — we will ask for a better one if it will not print well.

For photo products and complex designs, yes — we send a mock-up on WhatsApp for approval. Simple name prints are made as ordered.

Fully custom pieces depend on size, quantity and design. Tap Confirm Price on WhatsApp — we quote within a few hours.

Open the product you bought (My Account → Orders → To Review) and write your review; add photos of the actual item to earn bonus points. Reviews from verified buyers show a badge.

Reviews may be limited to customers who bought the item. Once your order is delivered the Review button appears on your dashboard.

Yes — photo reviews are uploaded by customers and checked before they appear. We never edit or remove honest negative reviews.

Yes. On Android download the app from the footer (APK) or install from the browser prompt; on iPhone use Safari → Share → Add to Home Screen. The app gives faster loading and order notifications.

Allow notifications when the site/app asks, or use the bell icon in the header. To stop them, block notifications for zarayat.com in your browser/phone settings.

Refresh once, clear the browser cache, or open in another browser. If a page still breaks, send us a screenshot on WhatsApp with your phone model.